Accessibility

Move freely, accessibly

Everyone should be able to use ZappTrip comfortably. We’re improving our website and service experience to reduce barriers and support inclusive travel.

Request accessibility help Support Center
Our principles
Independence
Safety
Dependability
Fairness
Choice
WCAG mindset
For accessibility feedback: support@zapptrip.com

Communication support

We can assist via text-based support, email, and clear step-by-step guidance.

Readable UI

We aim for strong contrast, clear focus states, and keyboard-friendly navigation.

Pickup clarity

We encourage clear pickup notes to help drivers locate you easily and safely.

Web accessibility

We continuously improve the site to better support assistive technologies. If something blocks you, please tell us — we treat that as a bug.

  • Keyboard navigation and visible focus indicators
  • Clear labels on form fields and buttons
  • Readable typography and contrast in light theme
  • Accessible error messages and validation cues
Need help booking?
Share your pickup/drop and preferred vehicle type.
Message support
We respond as quickly as possible during support hours.

Service animals & mobility devices

We support riders traveling with service animals and mobility devices where feasible. If you need specific assistance, please contact support before your trip.

Mobility devices
Wheelchairs, walkers, canes, and similar devices are welcome. Space depends on vehicle type.
Respect & nondiscrimination
We expect respectful service for all riders. Report any discrimination through Support Center.