Help center
Everything you need — guides, tools & live chat
Search answers below, use quick prompts for faster replies, or chat with our team in real time. Booking IDs and payment references help us resolve issues sooner.
Advanced
Chat: initializing…Live connection status, conversation tools, and suggested messages.
Suggested messages
Conversation
Enter sends a message when chat is ready.
Live support chat
Same queue as our agents — typing indicators, read receipts, and history when you return.
Popular help topics
Updated regularly
- Open your booking details (or share booking ID in chat).
- Request a pickup change with the new time/location — we’ll confirm feasibility.
- For urgent changes, mention “urgent” and your city in live chat.
- Rules vary by route and how close you are to pickup time.
- Share your booking ID in chat — we’ll quote exact charges or refunds.
- See confirmation email for route-specific notes.
- Send payment reference + phone/email used — use the “Payment issue” quick prompt.
- We verify with the gateway and confirm or refund as applicable.
- Bank timelines vary (typically a few business days).
- Check booking notes for driver contact when assigned.
- If delay is long, message us with booking ID — we coordinate with the partner.
- We can reassign when operational constraints allow.
- Use “GST invoice” quick prompt and add your booking ID.
- We send to your registered email after verification.
- For GST corrections, mention registered company name and GSTIN.
- Confirm mobile number and stable network; retry after a minute.
- If SMS fails repeatedly, tell us in chat — we can validate manually.
- Never share OTP with drivers or third parties.
- Share live location with a trusted contact when possible.
- Use in-app or official support channels only.
- For emergencies, contact local authorities first, then inform us with booking ID.
No matching help topics found. Try another search or use live chat.
Quick actions
Shortcuts used most often.
Pro tips
- Include booking ID, route, and pickup time in one message.
- For refunds, add payment UTR / reference and approximate amount.
- Chat stays in this browser — clearing site data starts a fresh thread.
